HP Support Assistant to fix printer-related issues

It is so easy to get those lovely memories converted into photo frames these days by just a mouse click! May it be your kid’s first day at kindergarten or your moment of joy with your buddy at college, printing is just at fingertips. Thanks to the hi-tech computers that have made iteasy and possible. Speaking about computers, HP’scomputers are among the best in brands, as their customer serviceand product – HP Support Assistant –are among the top trusted names in the industry. So, you have brought a HP computer after 2012 then surely it has been shipped with HP Support Assistant software installed on it.

What exactly is HP support assistant?

A computer is a complex machine and it is not possible to wholly understand its components and combined. So, to make things easier and troubleshoot some common problems, HP computers manufactured after 2012 have HP Support installed on it. This utility can help you diagnose and rectify common issues like if your internet connection is not working, or if and why is your printer not working and many more.

The HP support assistant comes with different features that work as functions like automatic software updates, that helps you tell if a particular software has a new version available or self-update security patches and essential drivers related to printers and scanners. Usually, the HP utility comes pre-installed on all HP computers, but in case you are unable to find it,HP assistant download for Windows 10 is available.

Not only does the HP support work on HP computers alone, they can be easily downloaded and installed on machines made by other brands too. What’s more it is even available for machines running on Apple’s Mac computers! HP Support Assistant also helps in troubleshooting and mostly resolving issues and problems related to HP branded printer and scanners. The software is called HP Utility.

How do I install HP support assistant?

As we have understood how helpful is HP Assistant, wouldn’t you like to check whether it can be installed on your PC or no? So, carefully go through the following method so, you can install and use HP Support to resolve queries. Please note that this process is for windows users.

  1. From your web browser, visit http://www.hp.com/go/hpsupportassistant
  2. Select “Software and Printers” from the horizontal menu
  3. You will be on a new page that will ask you to select your device, click on the Laptop icon if you are using a laptop or else, click on the PC icon
  4. In the next page, the website will ask you to identify your machine, if you do not understand, click on the “Let HP detect your product” button
  5. Again, a new page shall be shown where you need to check in the check-box and click on the “Next” button
  6. A pop-up shall appear, click on “save” so to save the file that the website provides you
  7. Now, once you finish downloading the program, double-click to “Run” the software
  8. On the software window, click on the “I Agree” button to accept the “End User License Agreement”
  9. Here, click to check the check-box that reads “Install the latest version…” and select the “Install Now” option and then click on the “Next” button
  10. Click on “Install”, if prompted and then let the software install itself
  11. The HP Support Solutions Framework will connect to the network and download the latest version of the software available
  12. Click on “Finish” once the installation is complete

Now that you have successfully installed HP Support Assistant, you can explore the software by clicking on the round question mark (?) icon on the taskbar.

What to do when HP support assistant won't open?

Such an error hardly occurs, but if it happens, it is recommended that you re-download the software as there is a chance that the downloaded file is broken or corrupted. This usually happens if the downloading process did not happen correctly or the internet connection was interrupted.

How to uninstall or remove HP Support Assistant from your computer?

To Uninstall HP Support Assistant utility from your computer, follow the simple steps.

  1. Go to Control Panel
  2. Click on Programs
  3. Select “Uninstall a program”
  4. You will be shown a list of all programs installed on your PC
  5. Select and right-click on the program that you wish to uninstall
  6. Select the “Uninstall” program
  7. Follow the on-screen instructions

Done! You have uninstalled HP support from your PC.

How to remove hp support assistant icon from taskbar?

Right-click on the HP Support icon and hover the mouser cursor on “Toolbar”. Yu will see a tick-marked option “HP Support Assistant Quick Access”. This method disables HP Support Assistant Quick Access. Although disabling is not going to affect any service on your computer, but you will have to search for HP Support Assistant every time like a normal program whenever you want any support regarding HP printers and scanners.

How to update hp support assistant?

You as a user do not need to update the HP Support software, as the program itself is connected to the internet on regular intervals and can auto-update itself whenever there is a newer version available.

Is HP support assistant a virus?

HP Support assistant is not a Virus, some antivirus programs or malware programs falsely scan and detect it as a virus. Here you have to manually check for any updates available. If the problem still persists, It is recommended to uninstall the program and re-install the HP Support Assistant.


For more information and any issues that you may be facing during installation of HP software, please feel free to contact HP Printer Support.